The
Automation Team
Your MSP Needs
Fixed rate. Full visibility.
Custom automation built, documented, and handed off with no black boxes.
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Authorized Services Partner
Founded by one of Rewst's first automation engineers
"They helped us automate processes that were previously manual and time-consuming, with an immediate impact on consistency and efficiency."
"Working with TrueCore has been a genuinely positive experience. They helped us automate and streamline processes that were previously manual and time-consuming, which had an immediate impact on consistency and efficiency. Communication was clear, expectations were well managed, and the work delivered matched what was discussed."
"His firm worked tirelessly to ensure we were comfortable, documented everything well, and kept us informed at every stage."
"Lucas was a breath of fresh air after working with another leading Rewst pro services firm who didn't manage the project and left us with an unworkable end-product. His firm worked tirelessly to ensure we were comfortable with his approach, documented everything well, and utilized a strong PM tool to ensure we had a good understanding of where things were."
See how we deliver MSP automation.
SEE OUR PROCESS »A partnership
built for results
A delivery model that closes the gap and leaves your operation stronger than we found it.
Strategy
- Process discovery and environment assessment
- Quarterly roadmap with sequenced initiatives
- Priority alignment with your operational reality
Execution
- Two-week sprint cycles with weekly syncs
- Fixed-rate delivery, no hourly billing
- Iterative release cycles, not big-bang deployments
Enablement
- Critical Build documentation
- Structured knowledge transfer sessions
- Internal team onboarding and upskilling
What We Build
Your Processes. Your Tools.
Templates assume every MSP operates the same way. They don't.
We design and build automation around your actual processes.
Service Desk Automation
Triage, routing, prioritization, SLA, communication, resolution workflows and more, all built around how your team operates.
Operations Automation
User and device lifecycle, access changes, standardization, and repeatable runbooks that keep delivery consistent across clients.
Billing and Finance Automation
Agreement additions, usage reconciliation, and billing accuracy checks that keep invoices accurate and avoid revenue leakage.
Cross-Platform Integration
Connect and enhance the systems that run your operation so they behave like one coordinated system, not five disconnected tools.
Practical AI Integration
Apply AI where it reduces work and improves outcomes, then operationalize it so it feels reliable rather than experimental.
Documentation and Handoff
Builds ship with documentation, knowledge transfer sessions, and team training. You keep the solutions and avoid black box automations.
Rewst Professional Services
Official Rewst Services Partner
Certified professional services across the full Rewst platform, from initial onboarding to advanced workflow development.
- Accelerated Onboarding Production-ready faster. We handle configuration, integrations, and platform setup so your team hits the ground running.
- Custom Integrations Connect Rewst to the tools your stack depends on, even when native support doesn't exist.
- Training & Enablement Get your team building in Rewst independently. Structured sessions from platform fundamentals to advanced development.
- Workflow Design & Development Purpose-built automations scoped to your operation. Developed, documented, and deployed on short-cycle sprints.
Authorized Services Partner
Partnership Tiers
Fixed-Rate Partnership Tiers
No hourly billing. No surprise invoices. One flat monthly rate. Every tier gets the same process, the same quality, and the same team. The difference is capacity.
Maintenance
Support and enhancements for existing automations. Scale back without losing momentum.
Most PopularFoundation
Steady development with one focused initiative at a time. The core engagement for most MSPs.
Growth
Expanded capacity for parallel initiatives and complex builds. Custom-scoped to your operation.
Common Questions
Do we actually have enough work to fill a quarter?
A lot of MSPs we've worked with have asked this. After discovery, the list of automatable processes is always longer than expected. Once we start mapping it out, the backlog builds itself and we sequence them within sprints.
What if we need to scale back or pause?
Engagements are quarterly-based. Scaling decisions happen during quarterly cadence reviews where we reassess priorities and adjust scope together. You keep everything we have built regarless.
How is this different from other professional services?
We're are designed to fill the gap of not having a dedicated automation function within your businness. We handle discovery, development, documentation, and knowledge transfer on a continuous sprint cycle.
Does our team need programming experience?
No. We handle all the technical development. What we need from your side is process knowledge from the people who understand how your operation actually runs. Every build comes with knowledge transfer so your team can be better prepared to maintain and extend what we deliver.
What happens when the engagement ends?
You keep everything. We build with handoff in mind from day one with structured knowledge transfer, internal team training, and technical documentation. The goal is to leave your operation stronger, not dependent.
Let's Build Something
That Actually Works
30 minutes. Just a real conversation about your MSP and where automation fits.