The TrueCore
Process
An agile rolling-wave model built for MSPs. Quarterly alignment, 2-week sprints, weekly syncs, and real-time updates. Work ships continuously and stays visible end to end. No black boxes. No status theater. No surprises.
Three Pillars
Strategy. Execution. Enablement.
Every engagement is structured around three pillars that ensure you get lasting value.
Strategy
We map how your operation actually runs, not how the docs say it should. The roadmap goes after highest-impact work first.
Execution
Two-week sprints. Weekly syncs. A shared board you can check anytime. Fixed monthly rate, no hourly surprises.
Enablement
Every build includes knowledge transfer, so your team can maintain and extend it. No black boxes, no dependency, no calling us to flip a switch.
Quarterly
Automation That Follows Your Business
Most automation engagements start building before anyone agrees on what matters. We start each quarter by locking priorities with leadership, then tie automation to outcomes and ship against them in sprints.
What This Looks Like
- Measure what actually improved last quarter
- Choose next-quarter targets leadership will defend
- Score and rank the backlog by business impact
Review
Baseline what worked and what didn't
Align
Pick targets leadership will defend
Prioritize
Rank by dollars, hours, risk
Commit
Lock a 90-day plan we execute against
Two-Week Sprints
Your Roadmap Broken Into Deliverables
Quarterly priorities break into two-week sprint cycles. Fixed scope. Iterative releases. You see working automation in days, not months.
What This Looks Like
- Scope is locked before each sprint begins
- Working automation ships every two weeks
- You review and approve before anything goes live
Discovery
Map processes, define scope
Build
Development in the open
Review
Test and provide feedback
Ship
Deploy with documentation
Weekly
Problems Stay Small. Decisions Happen Fast.
While sprints are in motion, things change. Blockers surface and priorities shift. Weekly syncs keep both teams aligned so small issues do not compound between sprint reviews.
What This Looks Like
- Review progress against the current sprint
- Surface and resolve blockers in real time
- Make scope decisions together, not after the fact
Review
Progress against commitments
Unblock
Remove delivery blockers
Adjust
Shift priorities as needed
Decide
Scope decisions together
Daily
Full Visibility Without Another Meeting
Between syncs, you should not have to wonder where things stand. We give you direct access to the work every day, on your terms, without requiring you to chase updates.
What This Looks Like
- Live project board with real-time task status
- Direct async channel with your dedicated engineer
- Automatic notifications on every milestone and deploy
Project Board
Live task status, no filtered reports
Direct Channel
Async chat with your dedicated engineer
Push Updates
Notifications on every milestone and deploy
Ready to See the Process
In Action?
30 minutes. We'll walk through how the sprint model maps to your operation and where automation can hit hardest.